Right of withdrawal

Cancellation instructions / returns

Right of withdrawal

Consumers have a fourteen-day withdrawal.

Right of revocation

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods.

In order to exercise your right of revocation, you must contact us (Marina Hutflies, hobby, crafts and paperdesign, Ernst Ludwig Kirchnerstrasse 9, 67227 Frankenthal, hobby-crafts@web.de, phone: (0049) 06233 8692333) Such as a letter, facsimile or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will pay you all the payments that we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days. They bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the nature, characteristics and functioning of the goods.

They bear the direct costs of returning the goods.


special instructions

If you finance this contract through a loan and subsequently revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly the case if we are your lender at the same time, or if your lender is involved in the financing of our co-operation. If the loan has already been granted to us at the time of revocation, your lender shall, in relation to you, enter into our rights and obligations from the financed contract with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (eg securities, foreign exchange or derivatives). If you want to avoid a contractual binding as much as possible, you make use of your right of revocation and also revoke the loan agreement if you are entitled to a right of revocation.

Exclusion of the right of revocation

The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and whose production is subject to an individual selection or provision by the consumer or which are clearly tailored to the personal needs of the consumer.